This privacy statement discloses the privacy practices for (hereinafter referred to as ‘the website’)

  1.     We have agreed to notify you of the following when collecting your personal information:

1.1.        That the information is being collected and the source from which it is collected when collected from another person;

1.2.        Our name and address;

1.3.        The purpose for which the information is being collected;

1.4.        Whether or not the supply of information by yourself is mandatory or voluntary;

1.5.        The consequences of a failure to provide the requisite information;

1.6.        Any particular law authorising or requiring the collection of the information;

1.7.        Whether we intend to transfer the information to a third party or international organisation and the level of protection afforded to the information by the said third party or international organisation;

1.8.        Any further information such as:

1.8.1.         the recipient of the information or with whom the information may be shared;

1.8.2.         the nature and category of the information;

1.8.3.         your right of access to and the right to rectify that information;

1.8.4.         your right to object to the processing of your personal information; and

1.8.5.         the right to lodge a complaint with the Information Regulator and the contact details of the Information Regulator.

If you have questions or concerns regarding this statement, you should please contact Customer Support by email on

Information Collection And Use

1.9.        The information we collect from you is collected for a specific, explicitly defined and lawful purpose related to the function and activity of Instant Property as established in our Terms of Use of this Site.

1.10.     You acknowledge and agree that we may collect this information from you in connection with or as a consequence of your use of our website, including, without limitation, the supply of the online trading services to you.

1.11.     We are the sole owner of the information collected on this site.

1.12.     We will not sell, share, or rent this information to others in any way other than as disclosed in this privacy statement.

1.13.     We collect information from our users at several different points on our website.

1.14.     We collect information about your commercial property search activities if you choose to participate on our website as a result of you engaging in these activities, and also from ratings and comments received from other users regarding you engaging in those activities.

1.15.     We also collect information from any form of correspondence, such as emails and telephone conversations, from you or from a third party about you.

1.16.     We may also collect information from you if you choose to partake in special promotions with third parties on our site. This information will be shared with that third party, but only with your consent and for the purpose of that promotion.

1.17.     We will also collect financial information about you if you choose to post, view and or inquire about certain commercial properties on our website and we will also collect financial information about you as disclosed in our Terms of Use.(client to hyperlink)

1.18.     We may pass your information onto recognised partners in certain cases, but only to the extent permitted by law and only in cases where our users have requested those services from us and then only to the extent necessary for those lawful purposes.

1.19.     Other information that we collect is outlined below.

  1.     Registration

2.1.        The Protection of Your Information.

2.2.        We hereby agree and/or undertake to process any and all personal information provided to us by yourself upon or during your use of this website, such as that stipulated above, strictly in accordance with the provisions of the Protection of Personal Information Act (‘POPI’).

2.3.        In order to use our website, you must first complete the registration form.

2.4.        When you register we collect personal information such as your name, address, email address, telephone and fax numbers.

2.5.        This information is used to contact you about the services on our site for which you have expressed interest.

2.6.        We also collect additional information (such as “How did you hear about us?”, your interests), and unique identifiers (such as your company name and VAT number, if applicable).

2.7.        All information that is mandatory is made known on the registration form and is necessary to complete the registration process.

2.8.        You are encouraged to provide the additional, optional information specified on the registration form so we can provide you with a more personalized experience on our site.

2.9.        We may, at our sole discretion, request additional personal information from you.

2.10.     You may be required to confirm and certify such details as your identity, address and contact information for security and verification reasons.

2.11.     This information may include copies of ID documents, passports, utility bills, licenses, rights to let a particular property, legal or financial documentation, or any other documentation related to your use of this website (but not limited to this).


  1.     Cookies and other tracking technologies

3.1.        A cookie is a small data file that writes to your device in order to collect and remember certain information including personally identifiable information about the user.

3.2.        Cookies are used, but without limitation, to store your Alias/Username and Password so that you do not need to type these in each time you log in or make a property inquiry, thereby saving time whilst on our site.

3.3.        If you reject cookies, you may still browse our site. However, in order to log in, peruse and inquire regarding commercial properties to let, cookies are required to be turned on.

3.4.        There are two sorts of cookies used on our site: session cookies and persistent cookies. Once you close your browser, the session cookie simply terminates, whereas the persistent cookie remains to enable us to track and target your interests to enhance your experience on our site.

3.5.        Instant Property may make use of other tracking technologies including, but not limited to, web beacons which are small graphic images or other web-programming code included in webpages and email messages and/or embedded scripts placed on the website designed to collect information about your interactions with any given website.

3.6.        These technologies are used in order to collect certain information which may also include personally identifiable information for purposes such as fraud detection and improvement of our website amongst others.

3.7.        Instant Property employs the services of a third party in its use of the above technologies and whilst Instant Property takes every precaution to ensure against the loss, misuse, alteration and confidentiality of all information in our possession we have little control over information not in our possession.


  1.     Log Files

4.1.        We collect statistical information about you from page hits.

4.2.        Every page, image or cgi program requested by your browser from our servers is logged in a log file, which also collects the following information:

4.2.1.      your remote IP address;

4.2.2.      the referring HTML page and the type of browser and computer that you are using.

4.3.        We use IP addresses to analyze trends, administer our site, track your movements, and gather broad demographic information for aggregate use.

4.4.        The statistical information we gather is used internally for marketing analysis. This information and IP addresses are not linked to personally identifiable information.


  1.     Sharing

5.1.        If you successfully let a commercial property through the website, then your name, email address, phone number and fax number and mailing address may be passed onto the other party involved in that letting transaction in accordance with the Terms of Use.

5.2.        For example, if you, as a tenant, successfully lease a property, which you viewed on the website, your details may be passed onto the landlord or owner of that property. Similarly, if you are the landlord or owner of a property displayed on the website, your details will be passed onto the tenant or potential tenant depending on what stage of lease negotiations are currently on going.

5.3.        In the event of your personal information being transferred to the other party involved in the lease agreement as above, Instant Property is no longer responsible for and accepts no liability for any unlawful misuse of any information in the possession of either the Landlord or the tenant as the case may be.

5.4.        Instant Property will share aggregated demographic information with our business partners and advertisers. When we do, you will not be personally identifiable, and your personal information will only be used as part of an aggregated compilation of information.

5.5.        Insofar as you are making an application for a lease or any other application for services that requires a valuation of your credit profile, your letting history on Instant Property will be disclosed to our business partners in order for our business partners to evaluate the risk in providing any such services.

5.6.        We will release information about you (as either the landlord / owner or the tenant) to the respective landlord/owner or tenant, as the case may be, in the following circumstances:

5.6.1.         Where you, as the landlord/owner or tenant, are no longer contactable pursuant to the signing of a lease agreement;

5.6.2.         Where you are not fulfilling your obligations in terms of any lease agreement between yourself and the landlord/owner or tenant as the case may be;

5.6.3.         Where you, as the landlord/owner or tenant, are acting illegally or fraudulently.

5.7.        This information will also, in addition to the above, only be released to the other party by ourselves in the following circumstances:

5.7.1.         upon a formal request by the landlord/owner or tenant, as the case may be, in terms of The Promotion of Access to Information Act (‘PAIA’);

5.7.2.         the release of such information is reasonably necessary and appropriate to enforce or apply the Terms of Use of the website;

5.7.3.         the release of such information is reasonably necessary and appropriate to protect the rights, property or safety of Instant Property, our users and others; and

5.7.4.         access to such information is not refused on any of the grounds for refusal set out in Chapter 4 of Part 3 of PAIA.

5.8.        Upon a formal request by the landlord/owner or the tenant, as the case may be, for access to your information for any of the reasons listed in clause 6.7 above, we undertake to notify you of such request (via email) and should you fail to respond to such communication within 7 days of the delivery thereof, your information will be released to the requesting party.

5.9.        In accepting these terms and conditions, you hereby consent to the release of your information at the occurrence of any of those circumstances listed in clause 6.7 above as well as any relevant provisions of the Terms of Use of the website and upon any failure by yourself to respond to any notification of a request to your information by the landlord/owner or tenant as the case may be.

5.10.     You also agree that we will not be liable to you or any other person for any loss, damage, expense, or other amounts incurred, savings foregone, or hardship suffered, by any person however arising (including where the cause cannot be determined), through the release of your personal details, in accordance with this privacy statement and or the Terms of Use of the website.

5.11.     We will also share information, including personally identifiable information about you, with our parent, subsidiaries and related entities in order to provide you with a national trading service.

5.12.     All these entities will treat your information according to this privacy policy and in the same manner they would treat their own users’ information.

  1.     External Links

6.1.        The website contains links to other sites. Please be aware that we are not responsible for the privacy practices or content of such other sites.

6.2.        We encourage you to be aware when you leave the website and to read the privacy statements of each and every web site that collects personally identifiable information.

6.3.         This privacy statement applies solely to information collected by the website


  1.     Newsletter

7.1.        If you wish to subscribe to our newsletter, we ask for contact information such as email addresses. However, it is completely at your discretion to be removed from such a list as set out in our choice and opt-out section below.

  1.     Site And Services Updates

8.1.        We also send you site and services announcement updates. You are not able to un-subscribe from these because they contain important information about our site and our services.

  1.     Surveys And Contests

9.1.        From time-to-time we request information from you via surveys or contests.

9.2.        Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose any information to us.

9.3.        Information requested may include contact information (such as email addresses) and demographic information.

9.4.        We partner with third parties for supplying prizes for our contests, but no information is shared with these third parties.

9.5.        Contact information will be used by us to notify the winners and award prizes in relation to our competitions, and also for promotional mailings.

9.6.        Survey information will be used for the purposes of monitoring or improving the use and satisfaction of the website.

9.7.        Established users of the website will be automatically entered into some of our contests, thereby providing them with more opportunities to win.

  1.  Public Forums

10.1.     If we make chat rooms and message boards available to our users, please remember that any information that is disclosed in these areas becomes public information.

10.2.     You should therefore exercise caution when deciding to disclose your personal information.

10.3.     We may, from time to time, monitor private messages and communication between users using our forum private messaging system, to ensure security and policy adherence.


  1.  Tell-A-Friend

11.1.     If you elect to use our referral service for informing a friend about the website, we ask you for your friend’s name and email address.

11.2.     We will automatically send your friend a one-time email inviting them to visit the website. We store this information for the sole purpose of sending this one-time email.

11.3.     Your friend may at any time contact us at to request the removal of this information from our database.


  1.  Security

12.1.     We take every precaution to prevent the loss, misuse and alteration of all information under our control.

12.2.     When you submit sensitive information via the website, your information is protected both online and offline.

12.3.     When our registration form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected using SSL.

12.4.     While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.

12.5.     While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. The servers on which we store personally identifiable information are kept in a secure environment.

12.6.     If you have any questions about the security at our site, you can send an email to

  1.  Supplementation of Information

13.1.     In order for this site to properly fulfil its obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources.

  1.  Special Offers

14.1.     We send all new members a welcoming email to verify password and username.

14.2.     Established members will occasionally receive information on products, services, special deals, and a newsletter.

14.3.     Out of respect for the privacy of our users, our users have the option not to receive these types of communications (refer to our choice and opt-out section below).

  1.  Correction/Updating Personal Information:

15.1.     If your personally identifiable information changes (such as your email address), or if you no longer desire to use our services, you may correct, update or remove your personal data provided to us.

15.2.     This can be done at the member information page or by emailing our Customer Support at

15.3.     Should you wish us to remove your personal data provided to us, we will delete your account. However, records of your personal information will be retained for a period of 5 years as required for lawful purposes related to our functions and activities and for statistical purposes in accordance with PAIA. This information will merely be retained and not used, shared or sold.

  1.  Choice/Opt-out

16.1.     If you no longer wish to receive our newsletter, information about products and services and special deals, surveys, or promotional materials from us or our partners you may opt-out of receiving these communications by following the unsubscribe instructions in the relevant email or by emailing us at

16.2.     To update your registration information log onto our Members Area, or click here. (client to hyperlink)

16.3.     To subscribe to our newsletter, click here. (client to hyperlink)

  1.  Anti-Spam Policy

17.1.     Instant Property is committed to permission-based email marketing practices, and have established this no-tolerance Anti-Spam Policy.

17.2.     Instant Property may update this policy and provide notice of any changes on its home page.

17.3.     Your use of the website constitutes your acceptance of the terms and conditions of our Anti-Spam Policy.

17.4.     Spam is commercial email or unsolicited bulk email, including junk mail, which has not been requested by the recipient.

17.5.     Spam is the opposite of permission-based email.

17.6.     If you believe that you have received Spam connected to Instant Property in any way, send a complaint including the unsolicited email, to

17.7.     You may also provide any other information that you believe may help Instant Property’s investigation of Spam complaints.

17.8.     Instant Property does not investigate or take any action based on anonymous Spam complaints.

17.9.     Individuals who register on the website, and provide their email address, give Instant Property permission to send information on Instant Property related products, property listings and services to their email address.

17.10.   In order to protect your privacy, Instant Property does not sell, share or trade our subscriber list with anyone for any reason and you may unsubscribe at any time.


  1.  Notification of Changes

18.1.     If we decide to change our privacy statement, we will post those changes on the website and in our newsletter so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

18.2.     If we change the way we use your Personally Identifiable Information we will notify you by email in our newsletter.

18.3.     If you would like to opt out of having your information used in this new manner, we will ask you to contact us within a month and your information will not be used.

18.4.     If you do not contact us within that month, we will assume that you consent to have your information used in this new manner.


  1.  Contacting us

19.1.     If you have any questions about this privacy statement, any questions regarding access to and the protection of your personal information, the practices of this site, or your dealings with us, you can contact us at alternatively, click here